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Terms & Conditions

Iron Step LLC — Safety Shoes
Last updated: January 2026

Company Information

Safety Shoes is operated by Iron Step LLC, registered in the United States. Contact: support@safetyshoes.com | +1 (615) 553-6842.

Products

• All footwear meets ASTM F2413-18 OSHA safety standards.
• Prices are in USD and are final at the time of purchase. No hidden fees.
• Product images are representative; minor color variations may occur.

OSHA Compliance

• All models carry steel, composite, or aluminum toe protection.
• Slip-resistant SRC certified outsoles on all models.
• Electrical hazard (EH) rated options available.

Orders & Payment

• Orders processed within 1–3 business days after payment confirmation.
• Payment instructions sent via email after order submission.
• Order confirmation email sent after each successful submission.
• Bulk/corporate orders: support@safetyshoes.com.

Shipping & Delivery

• Orders ship within 1–3 business days of processing.
• Estimated delivery: 7–14 business days from shipment (Continental US).
• Tracking number provided by email upon shipment.
• Free shipping on all orders over $75.
• Iron Step LLC is not liable for carrier delays beyond our control.

Limitation of Liability

Iron Step LLC's liability is limited to the purchase price of the product. We are not responsible for delays caused by carriers, force majeure, or incorrect addresses provided by the customer.

Governing Law

Governed by the laws of the State of Tennessee, United States.

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Privacy Policy

Iron Step LLC — Safety Shoes
Last updated: January 2026

Information We Collect

• Full name, email, and shipping address — for order processing and delivery.
• Phone number — for order updates if needed.
• Order reference — only if provided voluntarily.
• Purchase history and product selections.

How We Use Your Information

• To process and fulfill your orders.
• To send shipping confirmation and tracking information.
• To handle returns, exchanges, and customer service.
• To comply with applicable legal obligations.

Data Sharing

• We do not sell your personal data.
• Data shared only with shipping carriers to fulfill your order.

Data Retention & Your Rights

Records retained up to 3 years. To request access, correction, or deletion: support@safetyshoes.com.

Cookies

Essential cookies only for basic functionality. No advertising or tracking cookies.

Contact

Iron Step LLC · support@safetyshoes.com · +1 (615) 553-6842

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Refund & Return Policy

Iron Step LLC — Safety Shoes
Last updated: January 2026

Returns

• Unworn items returnable within 30 days of delivery.
• Must be in original, undamaged packaging with all tags attached.
• Worn items not eligible unless manufacturing defect is present.
• To start a return: support@safetyshoes.com with order number and reason.

Exchanges

• Size exchanges accepted within 30 days of delivery, subject to availability.
• No additional shipping charge on the first size exchange per order.

Defective Items

• Manufacturing defects covered for 90 days from delivery date.
• Send photos + order number to support@safetyshoes.com. Defective items replaced or refunded at no charge.

Refund Process

• Approved refunds processed within 5–7 business days of receiving the return.
• Refunds issued to original payment method only.
• Original shipping fees non-refundable unless return is due to our error or defective product.

Contact

support@safetyshoes.com · +1 (615) 553-6842 · Mon–Fri 8 AM–5 PM CT